A Short Course in Human Relations

Find opportunities to say these words every day and you can create a new positive environment.

Years ago I read an anonymous poem "A Short Course in Human Relations." It goes like this:

• The six most important words:
• I admit that I was wrong.
• The five most important words:
• You did a great job.
• The four most important words:
• What do you think?
• The three most important words:
• Could you please...
• The two most important words:
• Thank you.
• The most important word:
• We.
• The least important word:
• I.

These few words not only outline important management principles, but apply to all human relationships. Keep these words posted on your desk or dash of your car: "I admit that I was wrong"..."you did a great job"..."what do you think"..."could you please"..."thank you"..."we".

Find opportunities to say these words every day and you can create a new positive environment in your workplace, church or family.